Shipping Information

A MESSAGE TO YOU

We understand how excited you are to receive your Grounded OZ order, and we're just as eager to get it to you! That's why we do everything we can to ensure your delivery arrives as quickly as possible.

All of our products are located and shipped from within Australia, with warehouses typically based in either Victoria or New South Wales, depending on stock levels and demand.

Our dedicated team processes all orders within 24 hours of purchase. During busy periods, such as public holidays, this may extend to 48 hours.

Typically, you can expect your order to arrive within 4-14 business days, excluding any potential delays caused by the courier service. If your order is approaching the longer end of the delivery window, we apologise for any inconvenience this may cause.

While delays are rare, they can happen during peak periods, often due to factors outside of our control, such as postal service volume. If you have any questions or concerns, please feel free to contact us via the Contact Us page, and rest assured, we'll do our best to get your order to you as soon as possible.

We also offer fast and free delivery across Australia on all orders, with no minimum purchase required unless otherwise specified.

Once your order has been processed and shipped, you will receive a shipping confirmation email, which includes your tracking number to monitor your order's journey.

If you need assistance regarding your order, please email us via the Contact Us page, including your order number in the subject line for a quicker response. Our friendly team will get back to you within 24-48 hours.

Please note that while our products are stored and shipped from Australia, they are not made here. They are typically sourced from China to ensure the best prices for you, our valued customer.

Thank you for choosing to shop with us – we truly appreciate your ongoing support!